Shipping policy
Shipping Policy
NestPaw ships to the United States, Canada, New Zealand, Switzerland and Singapore. Most orders arrive within 7 to 18 business days of being placed, including processing time.
Where we ship
We currently ship to:
- United States
- Canada
- New Zealand
- Switzerland
- Singapore
We do not ship to the European Union, the European Economic Area or the United Kingdom. Orders placed with a shipping address in these regions will be cancelled and fully refunded.
Processing time
Orders are processed within 1 to 3 business days (Monday to Friday, excluding holidays). During peak seasons such as Black Friday, Christmas and Chinese New Year, processing can take up to 5 business days. You will receive a confirmation email once your order is placed and a shipping email with tracking once it ships.
Estimated delivery times
Delivery times are counted in business days after your order ships.
|
Destination |
Processing |
Delivery after shipping |
Total estimate |
|---|---|---|---|
|
United States |
1–3 days |
7–12 days |
8–15 days |
|
Canada |
1–3 days |
9–15 days |
10–18 days |
|
New Zealand |
1–3 days |
9–15 days |
10–18 days |
|
Switzerland |
1–3 days |
9–15 days |
10–18 days |
|
Singapore |
1–3 days |
6–12 days |
7–15 days |
These are estimates, not guarantees. Carrier delays, customs checks, weather and peak seasons can add extra time.
Shipping costs
Shipping costs, if any, are calculated and shown at checkout before you pay.
Order tracking
Every order includes a tracking number, sent by email once your order ships. Tracking can take 2 to 5 business days to show updates after the shipping email arrives. If you have not received tracking within 5 business days of ordering, email us at officialcozzi@gmail.com.
Multiple packages
If you order more than one item, your order may arrive in separate packages on different days. Each package has its own tracking number.
Customs, duties and taxes
Orders shipped outside the United States may be charged import duties, taxes or customs fees by the destination country. Unless these are collected at checkout, they are the customer's responsibility and are not refundable. Refused packages due to unpaid duties are not eligible for a refund.
Wrong address
Please check your shipping address carefully at checkout. Email us within 12 hours of ordering to correct it. We are not responsible for orders shipped to an incorrect or incomplete address entered by the customer.
Lost, delayed or damaged packages
If your package is lost, stuck in transit or arrives damaged, see our Refund Policy or email us at officialcozzi@gmail.com and we will help.